Terms & Conditions
Terms & Conditions
Deluxe CCTV Inc. stands behind our products with a 30 day money back guarantee, US tech support, and a lifetime warranty. If for any reason you are not completely satisfied with your purchase, within 30 days of your purchase date simply call us to get a RMA#, send the un-opened product back and Deluxe CCTV Inc. will issue a full refund (excluding items listed below and original shipping charges) for all un-opened, un-installed products.
If you have opened the item and decided that the product isn’t for you, we can exchange it for a product that would work better for your needs, or issue a full store credit to use towards something else in the future.
There will be a 25% - 50% restocking fee for all used / installed products at our discretion. No refunds are given after 30 days from the purchase date, only exchanges for the same product if product has a factory defect which is covered under our lifetime warranty. (Sorry, no exceptions due to the nature of our products).
We cannot accept the return of certain items for refund, including:
- Special Order Products
- Fees for Service Performed or Shipping
- Single Use Products Such As Semen Detection Kits, Hearing Devices , ECT.
- Activated GPS Tracking Devices
- Software or Activated Devices
- Discontinued Items
All Sales on the above listed items are final.
All returns must be authorized by Deluxe CCTV before products are returned. All products must be returned in the original packaging with all complete contents, if this is not done, you will be charged for the missing items. Deluxe CCTV will replace, refund, or credit your account for returned products at Deluxe CCTV'S discretion. Please allow 5-10 business days for our techs to determine the problem that was originally described to us upon the request of the RMA#.
Any return must be authorized by a representative of Deluxe CCTV, at which time, the consumer must obtain an RMA number and under no circumstances will returns be accepted otherwise. Any item sent back without a RMA# will be refused and sent back to you. To obtain an RMA#, simply call customer service support at 916-899-1263 to process the return.
To insure that you're returned merchandise gets properly and quickly processed. Please make sure that your RMA # is clearly marked on your package. Preferably on the shipping label.
- It is the customer's responsibility to ensure that the returned items safely reach Deluxe CCTV. Deluxe CCTV is not liable for any returned items that get lost, damaged, or stolen in shipping! It is advised that you purchase shipping insurance from your shipping service.
- Any defective item must be returned to Deluxe CCTV before a replacement will be issued! We will not provide you with an advanced replacement. If you need a product quick, we can send an advanced replancement out at your expense and when the defective item gets returned to us, we will credit you for that product provided that the item is found to be defective.
- Customer is responsible for shipping charges back to us.
Deluxe CCTV offers a 90 day warranty on all defective products unless otherwise stated.
We guarantee all Deluxe CCTV products to be free of defects in workmanship and materials for 90 days after sale or install unless otherwise stated on the item description. We will replace or repair the item at our option, providing there is no evidence of customer misuse or alteration at our cost for the first 90 days. Any alteration, or opening of the product voids all warranty and is non refundable, and non returnable. If there is a problem with your item when you receive it, please do not try to repair the item yourself, please call us and we will forward you to tech support. If the item cannot be fixed after speaking with our tech support technicians, we will create an RMA# for you to send the product back on so we can repair or replace the item at our discretion.
Most orders will ship out the same day that the payment is received. Hidden cameras are custom made products, in which some cases require 24 hours to be built. Your product will be shipped using UPS, Fed-Ex, or USPS Ground. Next day, Saturday delivery, three day, and second day services are available for an additional cost.
Free shipping will be given to US residents only. This excludes Guam, Hawaii, Alaska, and the Virgin Islands. Ground, and express shipping methods are available for international shipping at actual cost. Free shipping and US express rates do not apply to international shipping charges. Free shipping does not apply to any bulk items such as items over 35lbs. For example (spools of cable, security racks, monitor mounts, TV's, ECT.)
Although our main headquarters are located in California, we have several other warehouses located in the US that we stock and ship our products from. Please do not assume we will ship your product out of our California warehouse. For example, if you are located in California and want your product shipped from our California warehouse, please call us to check stock availability prior to placing your order. In most cases, we will ship your item out of the closest warehouse near your location. All address correction changes will be subject to an eighteen dollar charge. For example, if you specify a specific address for us to ship a package to and during the time of the shipment you make a address correction, you will be charged an eighteen dollar address correction fee.
All overnight orders must be submitted by 3:00pm eastern standard time in order to ship the same day. Deluxe CCTV Inc. reserves the right to take up to 24 hours after the order has been placed to ship the package. Since we are not a mail carrier, If you place an overnight, 2nd day, or 3 day order, Deluxe CCTV Inc. does not guarantee the package to arrive the next day due to certain circumstances beyond our control such as severe weather or mechanical errors. Once the package leaves our warehouse, it is out of our control and is up to the carrier to deliver the package within their stated time frame. Shipping charges are non refundable and Deluxe CCTV Inc. is not responsible and will not issue refunds for lost, stolen, delayed, broken packages, DOA (Dead On Arrival) products, or malfunctioning items until a claim is filed through the carrier and is fully paid to us.
If your package is lost, stolen, or damaged, Deluxe CCTV Inc. will file a claim with the carrier in order to start the process of receiving his or her money back for the shipping charges. Deluxe CCTV Inc. will not refund any amount of shipping charges until the carrier pays out the claim that we had filed. Claims can take up to 60 days to complete and Deluxe CCTV Inc. has no control over this. Customer must keep and present all original packaging to the carrier inspector.
Legal Status of Products
It is the responsibility of the buyer to ascertain and comply with all applicable Local, State, and Federal laws in regard to the possession and use of any items purchased from Deluxe CCTV Inc. Please consult an attorney, or your local law enforcement dept. regarding such laws before placing an order. Deluxe-CCTV is not responsible if you do not comply with your local laws. Customers purchasing an audio/video product must be a goverment agency with proper credentials, sorry no exceptions.
Pricing and Availability Policy
Our prices change often due to supply, demand, specials and other uncontrollable factors. Our Company does not offer price protection. If you place an order and the price is lowered on our website at a later date, we are not obligated to refund the difference.
Please understand that the receipt of an e-mail order confirmation does not constitute the acceptance of an order, it confirms that our system has received your order. Verification of information may be required prior to the acceptance of any order.
We reserve the right to correct any rare pricing errors or other errors on our website, limit the order quantity for any item, and to refuse service to any customer. Our system does it's best to give you updated information of when a product is in stock, however, due to our items being sold on other sites, we can not guarantee the item to be in stock even through it states that an item is in stock on the website. If you would like an accurate stock availability, please call us prior to placing your order.
We make our best effort to ship your order as soon as possible. If you need to cancel an order, you must contact us by phone or e-mail within 2 hours of placing the order. If your order has already been packed and shipped, it cannot be cancelled. Cancellations cost us time and processing expenses, therefore we have a 20.00 cancellation fee to cover the time and fees we incurred. If your product has shipped and you refuse delivery, you will be held responsible for the cost of shipping in both directions in addition to the cancellation fee.
In some cases, if you enter a ship to address that is different from your billing address, we may be required to ship to your billing address if the dollar amount is over 100.00, or require you to fill out a credit card authorization form to verify your identity and that you are the card holder. This is to help protect our customers and their accounts from possible fraudulent activity. If you refuse to have the product shipped to your billing address, refuse to fill out the credit card authorization form, or cancel the order, you may be subject to our cancellation fee or a 25% restocking fee if the product is a hidden camera.
Unjustified Credit Card Charge backs
A chargeback is when a customer disputes a charge made on his card. If the cardholder did not authorize the purchase, we will work with you to ensure the situation is resolved to your satisfaction. If you initiate a dispute prior to requesting an RMA number, that request will not be considered until the dispute is canceled/ reversed.
Please read and acknowledge our cancellation, return, replacement, order acceptance, and payment policies prior to placing an order. If, after reviewing our policies, you place your order, you are consenting to abide by our policies. We make every attempt to be fair and reasonable in our interactions.
In accordance with this, we will charge a penalty fee for every unjustified credit card chargeback against our company. We will also report all unjustified charge backs to ChargeBackProtection.org, therefore banning you from placing orders with any business that uses ChargeBackProtection.org.
Examples of unjustified charge backs are: a customer issues an unjustified complaint, a customer starts an unwarranted dispute with his credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards our return policy and etc.
Prices, descriptions, pictures, and specifications are subject to change without notice. Due to our hidden cameras being custom made items, product styles may differ from picture on website and are subject to change at anytime. California State orders must add applicable sales tax of 7.50%. If tax exempt, please include a resale certificate before time of purchase. The buyer is liable and responsible for any loss, damage or expenses of any kind, arising from the use or misuse of these products. Deluxe CCTV Inc. is not responsible for any international taxes or duties that may occur when shipping a package internationally. It is the buyers responsibility to gather the proper import and export fee information prior to making a purchase. Please check with your local customs/import agencies to get the proper tax rates prior to making a purchase.
Companies placing PO orders will have 30 days or whatever terms they were granted from the date of invoice to make the payment that is due. Deluxe CCTV will charge a 3% late fee to the total amount of the invoice for every month the payment is late. Deluxe CCTV will continue to do this until the remaining balance is paid. The late fee will be applied to the invoice the first day that the payment is late. No exceptions! For example if the company is granted net 30, the late day will be concidered on the 31st day.
Deluxe CCTV offers an extended warranty plan at the time of purchase. Extended warranty plans must be purchased before the product leaves our warehouse.
Extended warranties available are:
2 year extended warranty
3 year extended warranty
If your product fails within the warranty period, we will replace or repair the unit at our discretion. If the product that you originally ordered is no longer available, we will replace the unit with an upgraded unit, or refund the purchase price minus the original shipping fees.
Warranty coverage date starts from date of product purchase.
All of our products come with a full 90 day manufactuer warrany unless otherwise specified. (Warranty example) A one year warranty would extend the product warrany for an additonal year making it a one year 90 day warrany since the 90 day manufacturer warranty is already included.
Extended warranties do not cover:
- Misuse of the product
- Normal wear and tear
- Batteries of any kind
- One time use products
- SD Cards
Extended warranties are not transferable
All box cameras Do Not come with a lens unless otherwise specified.
By visiting, or placing an order with Deluxe CCTV Inc., the buyer signifies agreement to all these terms and conditions. All information on this site, the description of products, products design and/or the terms are subject to change without prior notice.